Conviction Cures Complacency

As a big believer in the less-is-more approach, I find three-word statements to be powerful in their meaning, easy to remember, and in most cases impactful when applied. “Less is more,” three simple words that when we put them together, make so much sense while keeping us focused.

Other powerful three-word statements such as “I love you,” “I’ve got you,” “You are forgiven” and “Just do it” are motivating and we immediately get their meaning. We can apply them in appropriate situations, both in our personal lives and in our professional work.

The three-word headline of this column is a subject I have been speaking about lately with customers, groups, and even family and friends. And these three words started resonating with me as conversations with people from all walks of life and types of businesses had similar experiences that were either happening within them personally, witnessed in their company, or as a general complaint or observation about the level of service they were receiving. That word is complacency.

If you haven’t experienced this yet yourself, I encourage you to put it to the test. Are you or those around you, those you work with, or the businesses you frequent just going through the motions? Does it feel any different than when we strived for excellence, pursued new goals, or worked hard to create raving fans and loyal customers in the past?…

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Famous Last Words are Not Only for the Famous

If someone were asked to recall the last thing that you had ever said to them, what would you hope those words would be?

Famous last words are not just for the famous, and they are also not only limited to the dying. We all have something to say these days, don’t we? And our famous last words may not really be our final last words, they might just be our last words for now.

We know what this sounds like when we are in a disagreement, one of us might say something like, “That’s it, end of conversation.” The last words. It’s not that the last word has to be contentious either, no, far from it. The last words could sound like, “I love you too.” And those are much nicer and warmer last words.

If we were to think back on a few of our most recent conversations, we might be able to relate to this as we can probably recall exactly what someone said before we parted company, ended a telephone conversation, or signed off on an email or text. Now, if we take another minute to imagine how others are reflecting on the last thing that they heard or read from us, would we be satisfied with what we said, or would we want a do-over?…

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