The Elegant Solution is Thinking Before Speaking

CEO and Founder at Tramazing, former President of the Zig Ziglar Corporation, and former Executive Vice President of Sandler Corporate Training, Michael Norton has helped companies accelerate their growth by elevating their talent through learning and development programs. Michael has had the pleasure of working with world-class companies such as Siemens Healthcare, WebMD, 7-Up, Cardinal Health, Cemex, Boral, HPE, Indeed, Lonza, KONE, Evonik, Quest Software, Dell, Anixter, and many more. for 30+ years he has developed, written, delivered, reinforced, and sold sales and sales management training programs that deliver real ROI while fitting into a company's culture, processes, daily sales workflow, and budget.

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There is a time and place for pithy remarks, sarcasm and even bad jokes. OK, well maybe there is never a good time for bad jokes, but pithy remarks and sarcasm, absolutely.

The world has been dealing us some very serious situations. There are many among us who deal with serious situations through humor. Whether we are trying to mask our own fears or concerns, and/or we are trying to lighten a mood for others around us, the smart play is to read the room first. Many a poorly timed great joke or spontaneous one-liner has been met with incredulity and awkward silence.

Many of us have found ourselves apologizing once we realized the impact that our comment or joke had on those around us. Having been that person who carelessly and thoughtlessly made a bad choice of words, and did so more than once, I know firsthand what it feels like to wish I could immediately take back what I had said.

Now I am not referring to political correctness where some of us get easily offended by the slightest offhanded remark or jab. I will reserve that for another column. What I am referring to here is having situational awareness and sensitivity to what is going on around us at any given moment…

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